Orders

Receive, process and ship orders, including cancellations and returns. New here? Read Process your first order first.

Process orders

• Process your first orderFrom a new order to shipping, collecting payment and completing the order.
• Order statusesWhat Pending, Confirmed, Processing, On hold, Completed and Cancelled mean.
• Create an order manuallyRecord a point-of-sale or phone order.
• Filter orders and save viewsSave the filters you use often, for example today's pending orders.
• Notes and timeline on an orderLeave an internal comment, edit the note the customer sees and read the order's history.

Ship orders

• Create a shipment with AllinGoComing soonCompare rates, create the shipment and track it from the order.
• Mark an order as shipped when you deliver it yourselfUse this when you ship with another provider or deliver yourself.
• Edit the shipping fee on an orderComing soonChange the shipping fee after the customer has ordered.

Cancel, return and refund

• Cancel an orderCancel an order that has not shipped, record a reason and choose whether to restock the items.
• Handle a return requestRecord a return request and mark the order when the goods are back.
• Record a refundMark an order as refunded after you pay the customer back.