Mark an order as shipped when you deliver it yourself

When you send goods with another carrier or deliver them yourself, record the carrier and tracking number on the order. If the customer has an email, they receive an email saying the order has shipped, with the carrier name and tracking number.

After that, you update the delivery status yourself until the customer receives the goods.

Record the carrier and tracking number

1. Open a confirmed order.
2. On the Shipping card, click Mark as shipped.
3. Enter the Carrier, for example Giao Hàng Nhanh.
4. Enter the Tracking number.
5. Click Mark as shipped.

The order changes to Shipped. If the order has not been prepared yet, it is marked Fulfilled at the same time and the goods are deducted from physical stock. The carrier name and tracking number appear on the Shipping card. Each field can be up to 100 characters.

Mark as delivered

1. When the customer has received the goods, click Mark as delivered on the Shipping card.
2. Click Mark as delivered to confirm.

You can’t change this status back. If the customer has an email, they receive an email saying the order was delivered. Next, record the money you collected and complete the order. See Process your first order.

Update goods on the way

If you want your team to know where the goods are, you can update each step.

1. On the Shipping card, click the three-dot icon More actions next to the Mark as delivered button.
2. Select Mark as in transit.

Once the order is In transit, this menu shows Mark as out for delivery in place of Mark as in transit.

Record a failed delivery

1. On the Shipping card, click the three-dot icon More actions.
2. Select Mark delivery as failed.

When you deliver again, click Mark as out for delivery or select Mark as in transit in the three-dot menu.

On a phone, the cards stack in one column and the Shipping card sits right below the Products card.

Frequently asked questions