Choose how customers sign in

A customer with an account on your store can look back at the orders they placed. You choose whether customers sign in with email and password, with Google, or with a code sent by email.

A new store only has email and password turned on. Customers who don't sign in can still place orders.

Turn a sign-in method on or off

1. Go to Settings › Customer sign-in.
2. In the Sign-in methods card, turn each method on or off: Email and password, Sign in with Google, One-time login code.
3. Click Save.

The message Sign-in settings saved shows. Your store’s sign-in page only shows the methods you turned on.

On a phone, open the settings menu with the sidebar icon next to Settings, then choose Customer sign-in.

See how customers sign in on your store

The button names can differ a little depending on your theme. The sign-in pages of the default theme are in Vietnamese, so the names below are shown as customers see them, with the English meaning in brackets.

• With Google, customers click Tiếp tục với Google (Continue with Google). If the customer has no account yet, an account is created the first time they sign in with Google.
• With email and password, customers register on the Đăng ký (Register) page and sign in on the Đăng nhập (Sign in) page. A customer who forgot their password clicks the forgot password link under the password field to reset it.
• With a one-time login code, customers click Gửi mã đăng nhập qua email (Send login code by email), then enter the 6-digit code they receive. The code works for 10 minutes.

If you turn on both password and code, the sign-in page shows the password field first, with a link below it to switch to signing in with a code.

Ask customers to verify their email

Require email verification is on by default. A customer who registers with a password gets an email with a confirmation link, and must click it before they sign in for the first time.

1. Go to Settings › Customer sign-in.
2. In the Sessions card, turn Require email verification on or off.
3. Click Save.

If you turn it off, customers can sign in right after they register and don’t get a confirmation email.

Change how long a sign-in lasts

After this time, the customer has to sign in again. The default is 30 days.

1. Go to Settings › Customer sign-in.
2. In Session lifetime (days), enter a number of days from 1 to 365.
3. Click Save.

Set password rules

These options can only be changed while Email and password is on.

1. Go to Settings › Customer sign-in.
2. In the Password policy card, enter the Minimum length, from 8 to 128 characters.
3. Turn on Require a number, Require a symbol or Require an uppercase letter if you want.
4. Click Save.

Your store’s registration page tells customers what the password needs.

Frequently asked questions