Mark a customer as inactive or delete a customer

Mark a customer as inactive to separate them from the Active view, for example a wholesale customer who stopped ordering. Delete when you no longer want to see that profile in the list.

Marking as inactive has no effect on the customer. After a delete, the customer can still sign in, but their account page no longer shows old orders and [the customer may not be able to place an order while signed in]. EcomWeb has no way yet to lock a customer's account.

Mark a customer as inactive

1. Go to Customers.
2. Click the customer’s name.
3. Click More actions.
4. Choose Mark as inactive.
5. Enter a reason in the Reason (optional) field if you want to record one.
6. Click Mark as inactive.

The customer’s label changes to Inactive and the customer shows in the Inactive view of the list. If you entered a reason, it shows in the customer’s Timeline.

To change it back:

1. Click More actions.
2. Choose Mark as active.
3. Click Mark as active in the confirmation box.

Delete a customer

Only the Store Owner and Administrators can delete customers.

1. Go to Customers.
2. Click the customer’s name.
3. Click More actions.
4. Choose Delete.
5. Enter a reason in the Reason (optional) field if you want to record one.
6. Click Delete customer.

The message Customer deleted shows and you go back to the list. The customer is no longer in the Customers list. The customer’s orders stay as they are.

Frequently asked questions