Confirm an order was paid by bank transfer

EcomWeb does not know on its own when money arrives in your account. When you see the money, you mark the order as paid, then confirm the order to start preparing the goods.

Find the orders waiting for money

1. Go to Orders.
2. Click the Search and filter field at the top of the list.
3. Choose Payment from the list that appears.
4. Tick Pending payment.

The list also includes COD orders where the money hasn’t been collected. Open each order to check its payment method.

Mark the order as paid

1. Check that your bank account has received the full order total.
2. Open the order under Orders.
3. On the Payment card, check that the Payment method is Bank transfer.
4. Click Mark as paid.
5. In the Mark as paid? box, click Mark as paid.

The Payment card changes to Paid.

Confirm the order

1. At the top of the order page, click Confirm order.

The order changes to Confirmed and you can start preparing the goods. On a phone, this button is in the vertical three-dot menu More actions at the top of the page.

Cancel an order the customer didn’t pay for

1. Open the order.
2. Click More actions.
3. Select Cancel order.
4. Leave Restock items selected so stock goes back to what it was before.
5. Click Cancel order.

Frequently asked questions