Change your store's main address

EcomWeb has no separate button for choosing a main domain. When your store has a custom domain, that is the main address. As soon as you save, even if the domain isn't working yet, customers who open the free address are sent to the custom domain, on the same page they were viewing. When there is no custom domain, the free address is the main address.

So to change the address customers see, you change or remove the custom domain on the Domain page. If this is your first custom domain, see [Connect your own domain](/en/domains/connect-your-domain/).

Switch to a different custom domain

All custom domains use the same CNAME value. Add the record for the new domain before you save, so customers wait as little as possible.

1. At the provider of your old domain, open the CNAME record that points to EcomWeb.
2. Write down the value of that record.
3. At the provider of your new domain, add a CNAME record whose name is the first part of the new domain, for example www, and whose value is the one you just wrote down. For how to add it, see Set up DNS records at your domain provider.
4. Go to Settings › Domain.
5. Delete the old domain in the Custom Domain (optional) box.
6. Enter the new domain in lowercase, for example www.newname.vn.
7. Click Save in the bar at the bottom of the page.
8. Check that the record at your provider matches the DNS record box that appears under the domain box.

On a phone, tap the menu icon in the top left corner, choose Settings, then tap the list icon next to Settings and choose Domain.

Go back to the free address

1. Go to Settings › Domain.
2. Delete everything in the Custom Domain (optional) box.
3. Click Save.

The free address becomes the main address again and no longer sends customers anywhere. The custom domain can no longer open your store, so you can delete its CNAME record at your domain provider.

To change the name part of the free address, see Your free store address.

Frequently asked questions