HelpYour free store address
Every store comes with a free address, made of a name you choose plus the EcomWeb ending. You can sell and share links right away, without buying a domain.
You can change the name part of this address, or connect your own domain when you are ready.
See your free address
- Go to Settings › Domain.
- Look at the Subdomain box. The ending of the address is shown right next to it.
- Click the link on the Preview URL: line to open your store in a new tab.
On a phone, tap the menu icon in the top left corner, choose Settings, then tap the list icon next to Settings and choose Domain.
Change your free address
- Go to Settings › Domain.
- Enter the new name in the Subdomain box. Use only lowercase letters without accents, numbers and hyphens, and don’t put a hyphen at the start or the end.
- Check the new address on the Preview URL: line.
- Click Save in the bar at the bottom of the page.
If another store already uses the name, the page shows an error and doesn’t save. Choose a different name.
To use a domain you bought as your main address, see Connect your own domain.
Frequently asked questions
How is the free address created?
When you create your store, EcomWeb takes the store name, removes Vietnamese accents and keeps 3 to 20 characters. If another store already uses that address, EcomWeb adds a short piece to the end.
Can I still use the free address once I have a custom domain?
Yes. Customers who open the free address are sent to your custom domain, on the same page they were viewing, even if the custom domain isn't working yet. So old links will fail until the domain is set up.
Who can change the free address?
The Store owner and Administrators. Staff don't see the Domain section in Settings.
Why can't I save the name I chose?
Another store may already use that name, or it has capital letters, accents or characters other than letters, numbers and hyphens. Names that start with p- can't be used either.
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