Connect your own domain

Use a domain you bought, for example www.tiemnhamay.vn, as your store address. You enter the domain in EcomWeb, then add two DNS records where you bought the domain.

Once the domain works, the security certificate for https is issued automatically. You don't need to buy or install a certificate.

Enter your domain

Before you start, make sure you can sign in to the domain management page where you bought the domain. The DNS record you need to add only appears after you save the domain in this step.

1. Go to Settings › Domain.
2. In the Custom Domain (optional) box, enter the domain in lowercase, for example www.tiemnhamay.vn. Don’t enter https:// or a / at the end.
3. Click Save in the bar at the bottom of the page.

On a phone, tap the menu icon in the top left corner, choose Settings, then tap the list icon next to Settings and choose Domain.

Add the DNS records

After you save, a box with the suggested DNS records for your domain appears under the domain box: a CNAME row and a TXT row. It has the columns Type, Name/Host and Value/IP.

1. If the box doesn’t appear, click Refresh next to the domain box.
2. Open the DNS management page at your domain provider in another tab.
3. Add a new record of the type in the first row, CNAME.
4. In EcomWeb, click the copy icon Copy next to the value in the Name/Host column.
5. Paste it into the record’s name box.
6. In EcomWeb, click the copy icon Copy next to the value in the Value/IP column.
7. Paste it into the record’s value box.
8. Save the record at your provider.
9. Do the same for the TXT row: a new record of type TXT with the name and value from that row.

If Cloudflare manages your domain’s DNS, the box shows Quick setup with Cloudflare instead, with a button that opens your domain’s DNS page in Cloudflare.

For detailed steps, see Set up DNS records at your domain provider.

Check that the domain works

EcomWeb checks your domain every 5 minutes, but the settings page doesn’t update by itself. The settings page also says DNS can take from 5 minutes to 24 hours to update.

1. Go to Settings › Domain.
2. Click Refresh.
3. Look at the label under the domain box.

The label Configured means the domain opens your store over https. The box then lists the records to keep at your provider. The label Not configured means EcomWeb doesn’t see both DNS records yet, or the certificate isn’t issued yet. Wait a little longer, then click Refresh again.

If it still doesn’t work after a long wait, see Your domain isn’t working.

Frequently asked questions