Create a discount code

A discount code is a short word, for example FREESHIP, that customers enter at checkout to get an offer. You create the code in Promotions, then send it to customers in a message, on social media or print it on your packaging.

For now, discount codes are used to reduce the shipping fee. To discount products without customers entering a code, use an automatic discount.

Create a discount code

On a phone, tap the menu icon at the top left to open the sidebar.

1. Go to Promotions.
2. Click Create promotion.
3. Choose Discount code.
4. Enter the Name, for example November free shipping. Customers see this name when they apply the code.
5. Enter the Discount code, for example FREESHIP. What you type changes to capital letters by itself.
6. Under Start date, choose the date and time the code starts to work.
7. Under Discount, keep Discount by as Percentage to make shipping completely free.
8. Enter 100 in Discount value.
9. Under Applies to, keep All products.
10. Click Save.

The code is Active as soon as you save, and customers can use it from the start date and time. To reduce only part of the fee, or to limit it to orders over a certain amount, see Offer free shipping with a code. To set an end date, see Set a schedule and pause promotions.

Suggest the code at checkout

Customers don’t need to remember the code if you make it show at checkout.

1. When you create the code, tick the Suggest this code at checkout box.

At checkout, the code shows in the Gợi ý khuyến mãi cho bạn section (suggested promotions for you), with the promotion name and an Áp dụng (Apply) button. The checkout is in Vietnamese, so these labels are shown the way customers see them. A code is only suggested while it is active and within its dates.

See how customers use the code

Field and button names can differ a little depending on your theme.

1. At checkout, the customer enters the code in the Mã khuyến mãi (promotion code) field.
2. The customer clicks Áp dụng (Apply).

The amount taken off shows on the Giảm phí vận chuyển (shipping discount) line, before Tổng cộng (total). To remove the code, the customer clicks Hủy (cancel). If the code hasn’t started yet, has expired, is turned off, or the order doesn’t qualify yet, the customer sees a message right below the code field.

You can also enter a code when you create an order for a customer yourself. See Create an order manually.

Turn off or delete a code

1. Go to Promotions.
2. On the code’s row, click the three-dot icon More actions.
3. Choose Deactivate.

Customers can’t use a code that is turned off. To use it again, do the same and choose Activate.

Frequently asked questions