HelpSet a schedule and pause promotions
Every promotion has a start date and time, and can have an end date and time. A promotion starts and stops by itself at these times, for both discount codes and automatic discounts.
You can also turn a promotion off at any time, then turn it on again when you need it.
Set the start date and end date
You set the dates in the Details card when you create the promotion. See Create a discount code or Discount products automatically.
- Under Start date, choose the date and time the promotion starts. This field is required.
- Under End date, choose the date and time the promotion stops. Leave it empty if there is no end date.
The end date must be after the start date. Before the start date, a customer who enters the code is told the code isn’t valid yet, and an automatic discount doesn’t apply yet. After the end date, the promotion stops by itself and you don’t need to do anything. With an automatic discount, the lower price may still show for a little while after the end time. If you need it to stop exactly on time, turn the promotion off.
See the dates and status
On a phone, tap the menu icon at the top left to open the sidebar.
- Go to Promotions.
- Look at the Dates column and the Status column.
The Dates column shows the start date and end date, or No end date if you left the end date empty.
| Status | Meaning |
|---|---|
| Active | The promotion is on. Customers can use it from the start date. |
| Expired | The end date has passed. Customers can't use it any more. |
| Deactivated | You turned the promotion off. Customers can't use it. |
Pause a promotion
- Go to Promotions.
- On the promotion’s row, click the three-dot icon More actions.
- Choose Deactivate.
The status changes to Deactivated and customers can’t use the promotion any more. You can also turn it off from the promotion’s own page, under More actions › Deactivate.
To turn off several promotions at once:
- Tick the box at the start of each promotion’s row.
- Click Deactivate on the bar that appears.
Turn a promotion back on
- Go to Promotions.
- On the row of the promotion that is turned off, click the three-dot icon More actions.
- Choose Activate.
A promotion that has passed its end date still can’t be used after you activate it. Create a new promotion.
Limit the number of uses
When you create a promotion, the Conditions card has two fields, Total usage limit and Limit per customer.
Frequently asked questions
Can I change the end date of a promotion that is running?
No. A saved promotion can't be edited. To extend it, create a new promotion with the new dates. For a discount code, use a different code.
Why does a promotion show Active when customers can't use it yet?
This status applies as soon as you save. If the start date is still ahead, customers can only use it from that date and time.
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