Offer free shipping with a code

Customers enter a code at checkout to get free shipping, or part of the fee taken off. Customers without the code still pay the fee as usual.

You choose to take off the whole fee, a percentage with a cap, or a fixed amount, and you can limit it to orders over a certain amount.

Create a free shipping code

On a phone, tap the menu icon at the top left to open the sidebar.

1. Go to Promotions.
2. Click Create promotion.
3. Choose Discount code.
4. Enter the Name, for example Weekend free shipping. Customers see this name when they apply the code.
5. Enter the Discount code, for example FREESHIP.
6. Under Start date, choose the date and time the code starts to work.
7. Under Discount, check that Promotion type is Free shipping. This is the only choice and it is already selected.
8. Keep Discount by as Percentage.
9. Enter 100 in Discount value.
10. Under Applies to, keep All products.
11. Click Save.

The customer enters the code in the Mã khuyến mãi (promotion code) field and clicks Áp dụng (Apply). The checkout is in Vietnamese, so these labels are shown the way customers see them. The whole shipping fee shows on the Giảm phí vận chuyển (shipping discount) line and is taken off the Tổng cộng (total).

Take off part of the shipping fee

Instead of steps 8 and 9 above, choose one of the two ways.

To take off a percentage, with a cap:

1. Keep Discount by as Percentage.
2. Enter the percentage in Discount value, for example 50.
3. Enter the largest discount in Maximum discount, for example 20,000 ₫. Leave it empty for no limit.

With this example, a 30,000 ₫ shipping fee gets 15,000 ₫ off, and a 50,000 ₫ shipping fee only gets 20,000 ₫ off.

To take off a fixed amount:

1. Under Discount by, choose Fixed amount.
2. Enter the amount in Discount value, for example 15,000 ₫.

If the shipping fee is lower than this amount, the customer only gets the shipping fee taken off.

Limit it to orders over a certain amount

In the Conditions card, when you create the code:

1. Enter the amount in Minimum order value, for example 300,000 ₫.
2. If you want, enter a Minimum quantity, which is the smallest number of products in the order.

The order value is the price of the goods, without the shipping fee. If an order doesn’t qualify yet, the customer sees a message below the code field and gets no discount. On the suggested code card at checkout, the customer also sees the minimum order.

Choose between a code and free shipping by order value

A code works well when you only want to give an offer to one group of customers, for example people who follow your page. If you want every customer who spends enough to get free shipping, with no code, use Offer free shipping on orders over an amount.

Frequently asked questions