HelpView and add sales channels
A sales channel is a place where your products appear. Every store comes with the Online Store channel, which is your own sales website. You can turn on Google Shopping so your products show on Google.
EcomWeb doesn't connect to marketplaces such as Shopee or TikTok Shop. For sales made in person at your shop, record them by creating a manual order with the source Point of sale.
See your current channels
- Go to Settings › Sales channels.
- Look at the Channel and Status columns.
The list only shows channels your store has turned on. A running channel has the status Active. If a channel also has the label Not in your current plan, your current plan doesn’t allow that channel, so it doesn’t work even though its status is still Active. Switch to a plan that includes this channel, or renew your plan, to use it again.
On a phone, tap the menu icon in the top left corner, choose Settings, then tap the list icon next to Settings and choose Sales channels.
Turn on Google Shopping
The Google Shopping card is under the list of channels while your store hasn’t turned this channel on.
- Go to Settings › Sales channels.
- In the Google Shopping card under the list, click Enable Google Shopping.
When you see the message Google Shopping enabled, the Google Shopping row appears in the list and the card below it disappears. All your existing products are added to this channel, and new products are added automatically.
The next step is to get the feed URL and register it with Google. See Put your products on Google Shopping.
Open a channel’s settings
- Go to Settings › Sales channels.
- Click the channel name, or click the arrow icon Open channel settings at the end of the row.
The channel’s page has a Channel settings card. Here you turn the automatic posting of new products on or off, and pause or resume the channel. For Google Shopping, the page also has the feed URL and the list of products excluded from the feed.
Frequently asked questions
Who can turn on a new channel?
The Store owner and Administrators. Staff can only view the list of channels.
Which plans include Google Shopping?
The free plan doesn't include Google Shopping. A paid plan that has expired also loses this channel until you renew. If your plan doesn't include the channel, the dashboard tells you the channel isn't on your current plan.
Where do orders from Google Shopping go?
A customer who clicks a product on Google is sent to your store and places the order there. The order appears in Orders like any other, with the source Online store.
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