See orders by channel

Every order records where it came from. An order a customer places on your store has the source Online store. An order you create in the dashboard has the source you choose when you create it, which is Point of sale, Phone order or Other.

You see the source right in the order list, and you see revenue by channel in Reports.

Show the Source column in the order list

1. Go to Orders.
2. Click the columns icon Edit columns to the right of the search box.
3. Under Columns, click the eye icon next to Source.

The Source column shows Online store, Point of sale, Phone order or Other. To keep this column next time, save it as a view. See Filter orders and save views.

See the source of one order

1. Open the order in Orders.
2. Find the Timeline card.
3. Scroll to the bottom of the card. The oldest line says which source the order was created from.

Choose the source when you create an order manually

When you create an order in the dashboard, the Order source box is set to Other by default.

1. On the create order page, open the Order source box.
2. Choose Point of sale for a customer who buys in person, or Phone order for an order a customer places by phone.

The remaining steps are in Create an order manually.

See revenue by channel

Only the Store owner and Administrators can open Reports.

1. Go to Analytics › Reports.
2. Click Sales by sales channel.
3. In Date range, choose the dates you want to see.
4. Click Run report.

Each row is a channel, with its revenue. Orders customers place on your store are in the Online Store row. Orders you create in the dashboard don’t belong to any channel, so they are in the row with a dash.

Frequently asked questions