DownloadsSign in

Set a flat shipping rate for the whole country

Every order pays the same fee, so customers know up front what they will pay. This is the easiest way to start taking orders.

Once you are comfortable, you can split your delivery areas into zones or connect a carrier to calculate fees more precisely.

Set a flat rate

Desktop
  1. Go to Settings › Shipping.
  2. In the Shipping rates section, find the Toàn quốc zone.
  3. On the existing rate, click the pencil icon Edit rate. If the zone has no rate yet, click Add rate.
  4. If there is a Pricing field, choose Fixed.
  5. Enter a Display name, for example Standard delivery. Customers see this name at checkout.
  6. Enter the Shipping fee for each order, for example 30,000 ₫.
  7. Under Condition, choose No condition.
  8. Click Save.
Mobile
  1. Click the menu icon at the top left.
  2. Select Settings at the bottom of the list.
  3. Click the list icon next to Settings, then select Shipping.
  4. In the Toàn quốc zone, edit the existing rate or click Add rate.
  5. Choose Fixed, enter the Shipping fee and click Save.

Add free shipping

Free shipping from a set order value encourages customers to add more to their cart. You add a second, free rate for orders from that value. When an order matches both rates, the customer gets the cheaper one.

  1. Go to Settings › Shipping.
  2. In the Toàn quốc zone, click Add rate.
  3. Under Delivery type, choose the same type as the flat rate, for example Standard.
  4. Enter a Display name, for example Free shipping.
  5. Choose Free.
  6. Under Condition, choose By order value.
  7. Enter the amount in the From field, for example 500,000 ₫. Leave the To field empty.
  8. Click Save.

Change or turn off a rate

You can change a rate at any time, or hide a rate without deleting it.

  1. Go to Settings › Shipping.
  2. On the rate you want to change, click the pencil icon Edit rate.
  3. Change the Shipping fee, or turn off Active to hide this rate from customers.
  4. Click Save.

Frequently asked questions

Can I set a different fee for the inner city?

Yes. Click Add zone, choose the provinces, cities or wards, then add a rate for that zone. Addresses in that zone use the zone's rate instead of the Toàn quốc one.

How do I know what a customer will pay?

Open the Fee simulator at the bottom of the Shipping page. Choose a province and ward, enter an order value and weight, and you will see the options customers would see at checkout.

What did you think about this content?

Your answer is used to improve the help center, per our Privacy Policy.