Test your shipping rates

The fee simulator tells you which rates a customer at an address could choose at checkout, and what each one costs. You don't need to place a test order.

The result also tells you which zone applies and why a rate you created isn't showing.

Open the fee simulator

1. Go to Settings › Shipping.
2. Scroll to the bottom of the page.
3. Click Fee simulator to open the simulation section.

On a phone, click the menu icon at the top left, select Settings, then click the list icon next to Settings to choose Shipping. The input fields are at the top and the results are below.

Enter a sample address and order

1. Choose a Province. You can type the name to search.
2. Choose a Ward. This field opens after you choose a province.
3. Enter the Order value, which is the total of the goods, not including shipping.
4. Enter the order’s Weight, in grams.

The result recalculates every time you change a field, with no button to click. When you first open the page, the sample order is 300,000 ₫ and weighs 500 g.

See what customers will see at checkout

1. Look at Zone applied. This is the zone whose rates are used for this address.
2. Look at The options a buyer would see at checkout.

Each row is one option, with its display name, delivery type, estimated delivery time and price. A rate of zero shows Free. For flat rates, each delivery type only shows its cheapest rate.

If there are more zones below Zone applied, this address matches those zones too but they aren’t used. The order of priority between zones is explained in Split shipping zones by province or city.

Find out why a rate isn’t showing

1. Enter the address and sample order as above.
2. Look at Rates hidden in this zone.

Each hidden rate comes with a reason:

• The rate is turned off.
• The order doesn’t reach, or goes over, the rate’s order value or weight condition.
• Another rate with the same delivery type is cheaper.
• The carrier gives no quote for this address.

This list only includes rates in the zone that applies. Rates in other zones aren’t used for this address.

Fix a case with no options

If the result says no rate applies to this address, a customer at that address can’t choose shipping at checkout. Only the Store owner and Administrators can edit zones and rates.

1. In the Shipping rates section, find the zone that contains that address.
2. Read the warning at the top of the zone.
3. Add or edit a rate as the warning says.
4. Close and reopen the Fee simulator to try again.

A red warning means the zone has no active rate. A yellow warning points to a range of order value or weight with no rate, or to more than one rate applying at the same time.

If there is no warning, check these two cases:

• The address isn’t in any zone. The Toàn quốc zone applies to every address not in another zone. If the list doesn’t have this zone, add the address’s province, city or ward to a zone.
• The zone only has carrier-based rates, and the carrier gives no quote for this address. Add a flat rate to the zone so customers always have an option.

Frequently asked questions