Offer free shipping on orders over an amount

Customers who spend a set amount or more get free shipping, and smaller orders still pay the normal fee. This encourages customers to add more to their cart.

You only need to add one free rate that applies to orders from that amount.

Add a free shipping rate

1. Go to Settings › Shipping.
2. In the Toàn quốc zone (the nationwide zone), click Add rate.
3. Under Delivery type, choose the same type as the rate you charge now, for example Standard.
4. Enter a Display name, for example Free shipping. Customers see this name at checkout.
5. Under Shipping fee, choose Free.
6. Under Condition, choose By order value.
7. Enter the amount in the From field, for example 500,000 ₫. Leave the To field empty.
8. Click Save.

An order of 500,000 ₫ or more matches both the normal rate and the free rate. When two rates have the same delivery type, the customer only sees the cheaper one, which is the free one. Orders under 500,000 ₫ still pay the normal fee.

Add free shipping for another zone

Each address only uses the rates of one zone. If you have already split your zones by province or city, the free rate in Toàn quốc doesn’t apply to those zones.

1. Go to Settings › Shipping.
2. In the zone you want to make free, click Add rate.
3. Follow steps 3 to 8 above.

Check the fee customers will pay

1. Go to Settings › Shipping.
2. Open the Fee simulator at the bottom of the page.
3. Choose a Province and Ward.
4. Enter an Order value below the free shipping amount, for example 499,000 ₫.
5. Look at The options a buyer would see at checkout.
6. Change the Order value to the free shipping amount, for example 500,000 ₫, and look again.

Pause free shipping

1. Go to Settings › Shipping.
2. On the free rate, click the pencil icon Edit rate.
3. Turn off Active.
4. Click Save.

The rate stays in the list with the tag Hidden. Turn Active back on when you want to use it again.