HelpKeep your account secure
EcomWeb doesn't use passwords. You sign in with a code sent to your email or with a Google account, so keeping your email secure is the most important thing.
In your account you can see every browser, CLI and extension signed in, and sign out a device you don't recognize from afar.
See where you’re signed in
- Click your avatar at the top right.
- Click Account.
- Select Sign-in & devices.
The Where you're signed in card has one row for each sign-in. The Web label is a browser, with the browser name and operating system. The CLI label is the EcomWeb CLI, with the machine name. The Extension label is the EcomWeb Importer browser extension. Below the name are the IP address, when it signed in and its last activity. The device you’re using has the This device label.
Claude, ChatGPT and the WooCommerce plugin are under Connected apps. See Use EcomWeb in Claude and ChatGPT.
Sign out a device you don’t recognize
If you see a device or IP address you don’t recognize, sign it out.
- In the Where you're signed in card, find the row you want to sign out.
- Click Sign out on that row.
- Click Sign out in the confirmation box.
The dashboard says Signed out. That device can no longer renew its session and is signed out when its current sign-in expires, usually within an hour. To get back in, the device has to sign in again with a code sent to your email.
To sign out of everything at once, click Sign out of all other devices at the bottom of the card, then click Sign out in the confirmation box. You stay signed in on the device you’re using.
Sign out of the device you’re using
- Click your avatar at the top right.
- Select Logout.
To learn how email code and Google sign-in work, see Sign up and sign in.
Frequently asked questions
I don't see a Sign out button on the device I'm using?
The device you're using has the This device label and can't be signed out here. To leave it, click your avatar and select Logout.
What if someone enters the wrong code many times on my account?
After 10 wrong tries in a row, you can't sign in with a code for 15 minutes. Sign-in codes are only sent to your email, so someone else would need access to your email to sign in.
What happens when I sign out a machine that uses the CLI?
That machine can no longer renew its session. When its current sign-in expires, usually within an hour, it has to sign in to the CLI again.
Where are Claude, ChatGPT and the WooCommerce plugin?
They are connected apps, not devices, so they are under Connected apps on the Account page.
Thanks for your feedback.