Pay for your plan

Plan fees are collected through Polar, EcomWeb's payment processor, in US dollars each month. You pay the first time when you choose a plan, then the plan renews on its own each period until you cancel.

Every plan payment is on the Payment history page, with its status and amount.

Pay for the first time

You pay when you choose a paid plan for the first time.

1. Go to Settings › Subscription.
2. Click Change.
3. On the plan you want, click Select Plan or Upgrade.
4. On the Polar payment page, check the amount.
5. Follow the instructions on the page to pay.

After you pay, you return to the Subscription page. For the details of each case, see Change your plan.

See your current billing period

1. Go to Settings › Subscription.
2. In the Current subscription card, look at Period start and Period end.

Polar collects the fee for the new period when the current one ends. That payment shows in your history with the type Subscription renewal.

See your payment history

1. Go to Settings › Subscription.
2. On the Payment history card, click View history.

Each row has an Order number, Date, Transaction type, Status and Amount. Hover over the order number to see Polar’s transaction ID too.

The status Pending is a payment that isn’t fully paid yet. Paid means the money has been collected.

On a phone, tap the menu icon at the top left, choose Settings, then tap the list icon next to Settings to choose Subscription.

Filter your payments

1. On the Payment history page, click the name of the view at the start of the search box. The default is All transactions.
2. Choose Subscriptions to see only plan fees, or Awaiting payment to see payments that aren’t fully paid yet.

Find a payment

1. Click the Search and filter box.
2. Type the order number.
3. Press Enter.

See the date the money was collected

1. Click the columns icon Edit columns to the right of the search box.
2. Under Columns, click the eye icon next to Paid to show this column.

Frequently asked questions