Cancel your plan

If you cancel a paid plan, you aren't charged for the next period. The plan stays fully usable until the end of the period you paid for, then your store moves to the Free plan.

Your store stays open for sales on the Free plan. Your products, orders and customers are all kept, and only the plan limits change.

Cancel a paid plan

1. Go to Settings › Subscription.
2. In the Current subscription card, click Cancel plan.
3. Read the What will happen section in the Confirm subscription cancellation box. It shows the date your plan ends.
4. Click Confirm cancellation.

If you change your mind before confirming, click Keep current plan.

After you cancel, the Current subscription card shows a Plan will be cancelled notice with the end date, and the Cancel plan button is gone.

On a phone, tap the menu icon at the top left, choose Settings, then tap the list icon next to Settings to choose Subscription.

Understand what happens when the plan ends

On the date the period ends, your store moves to the Free plan on its own.

• Your store stays open for sales. Your products, orders, customers and images are all kept.
• If your store is over the Free plan’s limits, what you already have keeps working. You just can’t add new products, members or images until you delete some or upgrade again.
• You can’t use features the Free plan doesn’t have. If your store runs custom theme code, it stops running the theme you wrote and shows EcomWeb’s standard theme. If you upgrade again to a plan with custom theme code, the version that was running before comes back.
• Any limits EcomWeb adjusted just for your store are also lost.

For the Free plan’s limits, see Compare plans and pricing.

Frequently asked questions