Change your plan

You choose a paid plan while you're on a trial or on the Free plan, or switch to another plan once you're paying. Payment goes through Polar, EcomWeb's payment processor.

The new plan takes effect once Polar confirms the payment, usually after just a few seconds. Moving to a lower plan doesn't delete any products or data.

Choose a paid plan for the first time

Follow these steps when your store is on a trial or on the Free plan.

1. Go to Settings › Subscription.
2. In the Current subscription card, click Change.
3. In the Select Subscription Plan box, look at each plan’s price and limits.
4. On the plan you want, click Select Plan. If your store is on the Free plan, this button is Upgrade.
5. On the Polar payment page, follow the instructions to pay.

After you pay, you return to the Subscription page and see “Payment successful! Updating information…”. The new plan shows after a few seconds. If the page says the plan will be updated in a few minutes, the money has been received and you only need to wait.

While on a trial, you can also click Upgrade on the trial card in the sidebar to open the plan picker directly. On the Free plan, click View plans in the sidebar to open the Subscription page.

Upgrade or downgrade a paid plan

1. Go to Settings › Subscription.
2. Click Change.
3. On the plan you want, click Upgrade to move to a higher plan, or Adjust to move to a lower plan.

Your current plan has a Current Plan button that you can’t click.

This time you don’t go through a payment page. EcomWeb sends the plan change request to Polar and shows “Subscription change request sent!”. The new plan appears in Current subscription once Polar confirms. If you don’t see it yet, reload the page after a few minutes.

On a phone, tap the menu icon at the top left, choose Settings, then tap the list icon next to Settings to choose Subscription. The plans in the plan picker are stacked, so scroll down to see them all.

Check before you move to a lower plan

A lower plan has smaller limits and fewer features. Review them before you click Adjust.

1. Go to Settings › Subscription.
2. In the Plan usage card, compare your Products and Team members numbers with the new plan’s limits.

If you’re over the new plan’s limits, everything you have keeps working, but you can’t add anything new. If the new plan doesn’t have custom theme code, your store stops running the theme you wrote and shows EcomWeb’s standard theme. If you upgrade again to a plan with custom theme code, the version that was running before comes back. To compare plans, see Compare plans and pricing.

Frequently asked questions