HelpManage the image and file library
Every image, video and file you upload for products, posts or your theme is in the Library. From here you can upload more files, get links, edit image descriptions, and see where each file is used.
You can reuse a file in the Library anywhere there is a Select file box, so you only need to upload it once.
Upload files to the library
- Go to Content › Library.
- Click Upload files.
- Choose one or more files on your computer.
When the message Files uploaded shows, the files are at the top of the list. On a phone, open Content from the menu at the top left to see Library. The Upload files button is still at the top of the page, and Upload from URL is in the three-dot icon next to it.
Add a file from a link
Use this when the image is already online, for example an image your supplier sent.
- Go to Content › Library.
- Click Upload from URL.
- Paste the address of the file, for example https://example.com/image.jpg.
- Click Upload.
EcomWeb downloads the file and keeps a copy in the library, so the image stays even if the original site removes it. If it says it can’t upload, check that the link opens straight to an image file, and not to a web page that contains the image.
Edit an image description and get its link
- Click the thumbnail or the file name in the list. The file details box opens.
- Enter the Alt text, for example White crew-neck T-shirt.
- Enter a Description if you want.
- Click Save.
To get the file’s address to paste somewhere else, click the chain-link icon at the end of the file’s row. When the message Link copied shows, the link is on your clipboard.
For an image, the details box also has a Canva tab where you can Edit in Canva and then Sync the new image back.
See where a file is used
The Used in column shows how many places each file is attached to. Click that number to see the list, for example the products or posts that use the image. A file that isn’t attached anywhere shows Not used.
Delete files
- Go to Content › Library.
- Tick the box at the start of the rows of the files you want to delete.
- Click the three-dot icon More actions on the bar that appears.
- Choose Delete.
- Read the list in the confirmation box, then click the delete button, which reads Delete file or Delete files depending on how many you selected.
Frequently asked questions
Which file types does the Library accept?
JPEG, PNG, WebP, GIF and SVG images up to 10 MB. MP4, MOV and WebM videos up to 100 MB, up to 300 seconds long, with each side up to 1920 px. There are also PDF files and plain text files, up to 10 MB.
I get a message that I've reached my plan's limit when I upload?
Your store has used all the storage in your current plan. Delete files marked Not used, or upgrade your plan to get more.
How do I add an image from Canva?
In the Select file box on a product or post page, open the From Canva tab to create a new design or link an existing one. To edit an image you already have, open the image in the Library and click Edit in Canva. Note that Sync replaces the old image file with the new one, so products and posts that use the image will not show it until you remove the image and add it again. Only sync images marked Not used.
What is alt text?
It is one sentence that describes an image, for screen readers and search engines. When you upload, the alt text is set to the file name, so edit it for your important images.
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