Moderate blog comments

Customers who are signed in to an account on your store can comment under each post. A new comment is Pending, and shows to everyone only after you approve it.

You approve, unapprove or delete comments on one page for the whole blog, and reply to customers on each post's own page.

Open the comments page

1. Go to Blog.
2. Click More actions.
3. Choose Comments.

The Blog comments page lists the comments on every post, with the author, content, post and status. On a phone, More actions is the three-dot icon next to the Create post button.

Approve pending comments

1. In the status field, choose Pending.
2. On the comment you want to approve, click the three-dot icon More actions at the end of the row.
3. Choose Approve.

The comment moves to Approved and shows to everyone who reads the post.

To approve several comments at once, tick the boxes at the start of the rows, then click Approve on the bar that appears.

Hide or delete a comment

To hide an approved comment but keep it:

1. Click the three-dot icon More actions at the end of the row.
2. Choose Unapprove.

The comment goes back to Pending and no longer shows to other customers.

To delete it for good:

1. Click the three-dot icon More actions at the end of the row.
2. Choose Delete.
3. Confirm in the Delete comment? box.

To delete several comments, tick the rows, click the three-dot icon on the bar that appears, then choose Delete.

Reply to a customer’s comment

You reply on each post’s own page, not on the shared comments page.

1. Go to Blog.
2. Click the name of the post.
3. Scroll down to the comments card at the bottom of the page.
4. On the comment you want to answer, click the reply arrow icon.
5. Enter your reply in the Write a reply field.
6. Click Reply.

Your reply is approved already and shows right below the customer’s comment. This card also has a check icon to approve, an X icon to unapprove, and a trash icon to delete each comment.

Frequently asked questions