Redirect URLs

When a page changes address or is deleted, old links that customers saved or Google recorded lead to a "not found" page. A redirect sends customers from the old path to the new page automatically.

You add redirects on the URL redirects page. For products and posts, EcomWeb creates a redirect for you every time you change the URL handle.

Add a redirect

1. Go to Online Store › URL redirects.
2. Click Add redirect.
3. In Source path, enter the old path, starting with a /. For example /pages/old-about.
4. In Destination path, enter the new path, also starting with a /. For example /pages/about.
5. Click Create redirect.

Enter only the part after the domain, not https:// or your store’s domain. A redirect matches the path letter for letter, is case sensitive, and ignores anything after a ?. A new redirect is Active and has a Type of 301, which means a permanent redirect, so Google updates to the new address too.

On a phone, open Online Store from the menu at the top left to see URL redirects.

Edit or delete a redirect

To edit:

1. On the redirect’s row, click the pencil icon Edit redirect.
2. Change the source path or the destination path.
3. Click Update.

To delete:

1. On the redirect’s row, click the trash icon Delete redirect.
2. Confirm in the Delete redirect box.

After you delete a redirect, the source path goes back to showing the page at that address, or a “not found” page if there is no page.

See automatic redirects

The list has both the redirects you added and the redirects EcomWeb created when you changed a product or post URL handle.

1. Go to Online Store › URL redirects.
2. Click the column icon Edit columns on the search bar above the table.
3. On the Created by row, click the crossed-out eye icon Show column.

This column says Added by hand for your redirects and Created automatically for automatic ones. Choose the Added by hand view to see only the redirects you added.

Frequently asked questions