Create policy pages

Customers often read the return and shipping policies before they order. A new store comes with four policy pages, already published and already in the menu at the bottom of your store.

The built-in content is only sample text, not your store's real terms. This article helps you edit it to be correct, or create a new policy page.

Edit a built-in policy page

The sample text has figures that may not be right for you, for example returns within 7 days, customers paying return shipping themselves, or refunds in 5 to 10 working days. Replace them with how you really work.

1. Go to Online Store › Pages.
2. Click the name of a page, for example Chính sách đổi trả.
3. Edit the text in the Page content field.
4. Click Save.
5. Click View page to read the page as customers see it.

Repeat for the Shipping policy, Privacy policy and Terms of service.

Create a new policy page

Use this when you have deleted a sample page, or need to add another policy.

1. Go to Online Store › Pages.
2. Click Create new page.
3. Enter the Page title, for example Return policy.
4. Choose the Page type, for example Return Policy. The content field is filled with an outline that has sections such as conditions, time limit and the return process.
5. Edit each section to fit your store.
6. Leave Publish now on.
7. Click Save.

The policy page types in the Page type field are Privacy Policy, Terms of Service, Return Policy and Shipping Policy.

Add a policy page to the menu

A new page isn’t in any menu, so customers can only open it with its link. Add the page to the menu at the bottom of your store:

1. Go to Content › Menu.
2. Click the menu Hỗ trợ khách hàng (Customer support).
3. Click Add item.
4. Replace the text New item with the name to show, for example Warranty policy.
5. Change the link type from Custom URL to Content page.
6. Choose the page you just created in the Search by name field.
7. Click Save.

To arrange and edit menus, see Create a navigation menu.

Frequently asked questions