Manage inventory

EcomWeb counts the stock of each variant. When a customer places an order, the available number goes down. When you receive goods from a supplier, the available number goes up.

You view and edit quantities on the Inventory page, and choose for each variant whether to keep selling when it runs out.

See the quantities in stock

Go to Products › Inventory. Each variant is a row, with these columns.

Choose Out of stock above the table to see only the variants that have run out. Click the clock icon at the end of a row to see that variant’s Inventory history.

Edit a quantity

1. Go to Products › Inventory.
2. Click the number in the Available or On hand column of the variant you want to edit.
3. Choose Set to and enter the new number.
4. Click Add reason if you want to record a reason, for example Stock count.
5. Click the check icon Apply.
6. Repeat for other variants if you need to, then click Save at the bottom of the page.

Changes are only recorded when you click Save. If a number changed somewhere else while you were editing, that row isn’t saved. Look at the new number, then save again.

To edit many variants with Excel, see Update stock in bulk with a file.

Mark stock as damaged or set it aside

Stock that is damaged, or that you want to hold back, moves to Unavailable. It still counts in On hand but customers can’t buy it.

1. Go to Products › Inventory.
2. Click the number in the Available column of the variant.
3. Choose Adjust by.
4. In the two status menus, move stock from Available to the status you need, for example Damaged or Safety stock.
5. Enter the quantity to move.
6. Click the check icon Apply, then click Save.

Allow or block selling when out of stock

By default, customers can’t order more than the Available number. When you turn on Continue selling when out of stock, customers can still order and Available can go below 0. Use this for pre-orders or for goods you can restock quickly.

For a product without variants:

1. Go to Products and open the product.
2. In the Price and inventory card, under Inventory settings, turn Continue selling when out of stock on or off.
3. Click Save.

For a product with variants, you set it separately for each variant:

1. Go to Products and open the product.
2. Click the variant name.
3. In the Inventory card, click More inventory settings.
4. Turn Continue selling when out of stock on or off.
5. Click Save.

Get an email when stock is running low

Set the Low stock threshold so EcomWeb emails you when stock drops to this number or below. For a product without variants, this field is next to the quantity field. For variants, it is in More inventory settings for each variant. Leave it empty if you don’t want alerts.