Manage product reviews

Reviews that customers send start as Pending and don't show in your store yet. Your store only shows the reviews you have approved.

You approve, reply to or reject reviews on the same page.

Approve new reviews

1. Go to Products › Product reviews.
2. Choose the Pending view to see only reviews you haven’t handled.
3. On the review’s row, click the check icon Approve.

The review changes to Approved and shows in your store.

To approve several reviews at once, tick the rows and click Approve selected.

Reply to a review

1. Go to Products › Product reviews.
2. On the review’s row, click the Reply icon.
3. Enter your reply in the Shop response field.
4. Click Send.

To edit a reply you sent, click Reply again, edit the text and click Update.

Reject or remove a review

Reject a review that isn’t approved yet so it never shows. Reject an approved review to take it off your store.

1. Go to Products › Product reviews.
2. On the review’s row, click the Reject icon.
3. Enter a Rejection reason if you want to keep a record.
4. Click Reject.

To reject several reviews at once, tick the rows and click Reject selected.