HelpSet how your orders are numbered
Every order has a number that customers see, for example
The new numbering only applies to orders placed after you save. Existing orders keep the number they were given.
Add a prefix or suffix
Until you set anything, order numbers start with a # sign, for example #1042.
- Go to Settings › General settings.
- Scroll down to the Order numbering card.
- Enter an Order code prefix, for example DH-.
- Enter an Order code suffix if you need one, for example -26.
- Check the Next order will look like line below.
- Click Save in the bar that appears at the bottom of the screen.
Each box can hold up to 10 characters. Use only letters without accents, numbers and the characters # . _ / -. Spaces are not accepted, because customers need to copy this number when they ask about an order.
Remove the # at the start of order numbers
- Go to Settings › General settings.
- In the Order numbering card, delete everything in the Order code prefix box.
- Click Save.
New orders then show only the number, for example 1042.
On a phone, tap the menu icon in the top left corner, choose Settings, then tap the panel icon next to Settings and choose General settings.
Frequently asked questions
Can I set the number my orders start from?
No. Each store's order sequence starts at 1 and counts up. You can only change what comes before and after the number.
Why does the preview always show 1042?
1042 is only an example, so you can see how the prefix and suffix wrap around the number. The next order still uses your store's real sequence number.
Does changing the prefix change the numbers of existing orders?
No. The number is fixed when the customer places the order. Emails already sent and numbers customers are holding stay correct.
Who can change the numbering?
The Store owner and Administrators. Staff can only view it.
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