Disable or delete your store

Disabling your store hides it from customers and locks its dashboard until you activate it again. Your products, orders and settings are kept.

Deleting a store can't be undone. If you only want to close for a few days and keep working in the dashboard, use the Coming soon page instead.

Choose the right option

To close for now, see Close your store temporarily with the Coming soon page.

Disable your store

Only an active store can be disabled.

1. Go to Settings › General settings.
2. Scroll down to the Disable store card.
3. Click Disable store.
4. Enter the exact store name in the box in the dialog.
5. Click Disable. This button only works when the name you entered matches.

You are taken to the Your stores page. The store appears in the Disabled group, with the same label.

On a phone, tap the menu icon in the top left corner, choose Settings, then tap the panel icon next to Settings and choose General settings.

Activate your store again

1. Open the Your stores page. If you are on the This store is disabled page, click Back to store list.
2. In the Disabled group, find the store you want to reopen.
3. Click Activate.

The store moves to the Active group. Customers can open it and you work in the dashboard as before.

Delete your store

1. Go to Settings › General settings.
2. Scroll down to the bottom of the page, to the Delete store card.
3. Click Delete store.
4. Enter the exact store name in the box in the dialog.
5. Click Delete store in the dialog. This button only works when the name you entered matches.

Delete a disabled store

A disabled store can’t open its Settings page, so you delete it from the store list.

1. Open the Your stores page.
2. In the Disabled group, click More actions on the store you want to delete.
3. Choose Delete store.
4. Click Delete to confirm.

Frequently asked questions