Turn review invitation emails on or off

When an order changes to Completed, your store waits 3 days and then emails the customer an invitation to review each product in the order. You turn these emails on or off in General settings.

Customers can only write a review through this invitation. Every review a customer submits waits for your approval before it appears on your store.

Turn review invitation emails on or off

The switch is on by default when you create a store.

1. Go to Settings › General settings.
2. Scroll down to the Product reviews card.
3. Click the Review requests switch.
4. Click Save in the bar that appears at the bottom of the screen.

Only the Store owner and Administrators can change this switch.

On a phone, tap the menu icon in the top left corner, choose Settings, then tap the panel icon next to Settings and choose General settings.

Edit the review invitation email

1. Go to Settings › Email.
2. Click Review invitation.
3. Edit the Email body.
4. Click Save.

To insert variables and send a test email, see Edit the emails sent to customers. The subject of the review invitation email is still set by the system and includes the product name and your store name.

Approve the reviews customers send

New reviews are in Products › Product reviews, in the Pending view. To approve, reply to and reject reviews, see Manage product reviews.

Frequently asked questions