Refresh your store when you can't see your changes

Your store keeps a temporary copy of some data so pages load faster. If you saved a change but the store still shows the old version, clear the cache in Advanced settings.

On the same page you can check the search index, which lets customers find products and posts with the search box.

Clear the cache

1. Go to Settings › Advanced settings.
2. In the Cache management card, click Clear all.
3. Click Clear cache in the Confirm deletion box.
4. Reload your store in your browser.

The first visit after clearing may be a little slower, because the data is loaded again from scratch.

On a phone, tap the menu icon in the top left corner, choose Settings, then tap the panel icon next to Settings and choose Advanced settings.

Check the search index

Products and blog posts must be in the search index before customers can find them with your store’s search box.

1. Go to Settings › Advanced settings.
2. In the Search engine card, look at Index status. The Products and Blog posts rows show Active or Not created.
3. If a row shows Not created, click Initialize indexes.
4. Click the circular arrows icon Refresh in the corner of the card to check the status again.

After you create the index, your existing products and posts are added to it gradually. Wait a while, then try searching your store again.

Check the system version when you report a problem

The System version card at the top of the page shows which version your store is running. When you ask for support, take a screenshot of this card and send it with your message.

1. Go to Settings › Advanced settings.
2. Look at the API and Dashboard rows in the System version card.

Frequently asked questions