HelpAccept an invitation to a store
This article is for people who've been invited. When someone invites you to help manage their store on EcomWeb, you get an invitation email. Click the link in the email, sign in with the same email address that received it, then accept the invitation.
You don't need an EcomWeb account first. One is created when you sign in with that email for the first time.
Open the invitation in your email
- Open the invitation email from EcomWeb. It shows the store name, your role and who invited you.
- Click Accept invitation in the email.
The link opens the EcomWeb dashboard in your browser.
Sign in with the invited email
If you aren’t signed in, you’re taken to the sign-in page.
- Enter the exact email address that received the invitation.
- Sign in with the code sent to your email, or with a Google account that uses that email. See Sign up and sign in.
If the email doesn’t have an account yet, EcomWeb creates one when you enter the right code. After you sign in, you go back to the invitation page on your own.
Accept the invitation
The Invitation to join a store page shows the store name, your role and the inviter’s message if there is one.
- Check the store name and your role.
- Click Accept invitation.
You go straight to the store’s Overview page. From now on this store is in the list when you click the store name in the top bar. To see what each role can do, see Understand member roles and permissions.
Decline the invitation
- Click Decline.
- Click Decline invitation to confirm.
The link stops working. To join later, you need a new invitation.
Leave a store
When you no longer work for a store, you can leave it yourself. The Store owner can’t leave.
- Open the store you want to leave.
- Go to Settings › Team members.
- On your row, click the horizontal three-dot icon at the end of the row More actions.
- Select Leave store.
- Click Leave to confirm.
You lose access to the store right away. To come back, you need a new invitation. On a phone, swipe the table sideways to see the three-dot icon at the end of the row. On a phone, open Settings from the menu at the top left, see Use the dashboard on your phone.
Frequently asked questions
I see "This invitation is for another account"?
You are signed in with a different email from the one that received the invitation. Click Sign in with another email and sign in with that exact email. If you see Invitation not found, the link is not right. Open the link in the email again. If the invitation was cancelled or already used, ask the person who invited you to send a new one.
What if the invitation expires?
An invitation is valid for 7 days. If you see "Invitation expired", ask the person who invited you to send a new one.
I can't find the invitation email?
Check your spam folder too. If it's not there, ask the person who invited you to check the email address they entered. EcomWeb has no list of invitations in the dashboard, so the link in the email is the only way to accept.
I clicked Accept invitation but it says the plan limit has been reached?
The store already has as many members as its plan allows. Ask the store owner to upgrade the plan or remove a member, then open the link in the email again.
Thanks for your feedback.