View your notifications

EcomWeb tells you right away when there's a new order, and when importing products from a file has finished or failed. New notifications show on the bell icon in the top bar without reloading the page.

The Notifications page keeps the full history, split into groups, so you can look back later.

See new notifications on the bell

  1. Look at the bell icon Notifications in the top bar. The number on the bell is how many notifications are unread.
  2. Click the bell to see the five newest notifications. An unread notification has a colored dot at the start of its row.
  3. Click a notification’s name to open the related page. For example, a New order notification opens that order’s details page.

A new notification that arrives while the dashboard is open shows on the bell right away, and the number on the bell goes up.

Mark a notification as read

  1. Click the bell.
  2. On an unread notification, click the check mark icon on the right Mark as read.

To mark everything at once, click Mark all as read at the top of the panel. This button only shows while there are unread notifications.

See all notifications by group

  1. Click the bell.
  2. Click View all at the bottom of the panel.
  3. Choose a tab: All, Store Activity, Marketing or Platform. The number next to each tab is how many notifications in that group are unread.
  4. Use the page number buttons at the bottom of the list to see older notifications.

You can also open this page by typing “notifications” in the Quick navigate box.

Mark a whole group as read

  1. Open the Notifications page.
  2. Choose the tab of the group you want to mark.
  3. Click Mark all as read.

This button only marks the notifications in the tab you have selected. Choose the All tab first if you want to mark every notification.

On a phone, the notification panel widens to nearly the full width of the screen. The steps are the same.

Frequently asked questions

Why don't other members of the store get new order notifications?

For now, notifications only go to the account that created the store. If ownership has been transferred, the creator still gets them and the new owner doesn't. Administrators and Staff don't get them. They can still see new orders on the Orders page.

Does clicking a notification mark it as read?

No. Clicking a notification only opens the related page, for example the order details page. The notification stays unread until you click the check mark or Mark all as read.

What are the Marketing and Platform tabs for?

They're for marketing notifications and news from EcomWeb. For now, all the notifications you receive are in the Store Activity tab.

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