Use the dashboard on your phone

You don't need to install an app. Open the EcomWeb dashboard in your phone's browser, sign in as you would on a computer, and do almost everything, like processing orders or editing products.

On a narrow screen, the sidebar and the settings list fold into menus, and some buttons move into a three-dot icon. This article shows you how to find them again.

Open the navigation menu

On a phone, the sidebar isn’t shown by default. It’s inside a menu.

1. Tap the three-line icon at the top left Open navigation menu.
2. Choose the item you want to open, for example Orders.

The menu closes on its own when you open a page. To close it without choosing anything, tap the dark area to the right of the menu.

Settings is at the bottom of the menu. The question mark icon in the top right opens the help center. To report a bug, tap your avatar in the top right, then Report a bug.

Switch stores on a phone

On a small screen, the store name isn’t in the top bar. It’s at the top of the menu.

1. Tap the three-line icon at the top left.
2. Tap the store name at the top of the menu.
3. Choose the store you want to open.

The icon next to the store name shows your role in that store.

Go to Settings on a phone

1. Tap the three-line icon at the top left.
2. Choose Settings at the bottom of the menu.
3. Tap the icon to the left of the Settings title row Open the settings menu.
4. Choose a settings item, for example Shipping.

To leave Settings, tap the X to the right of the Settings title row, or tap Exit settings at the bottom of the settings list.

Find buttons moved into the three-dot icon

On a phone, the top of a page usually only keeps the main button. The other buttons are inside the vertical three-dot icon More actions.

1. Find the vertical three-dot icon on the right, level with the page name.
2. Tap the icon to open the list of actions.
3. Choose the action you want.

For example, on the Team members page, the Invitations button is inside this icon.

Process orders on a phone

1. Tap the three-line icon, then choose Orders.
2. Tap the order you want to process.
3. Tap the vertical three-dot icon More actions at the top of the order page.
4. Choose an action, for example Confirm order or Start processing.

On a phone, every order status button at the top of the page is inside this icon, including the main button. For the detailed steps of processing an order, see Process your first order.

Edit a product on a phone

1. Tap the three-line icon, then choose Products.
2. Tap the product you want to edit.
3. Edit what you need to change, for example the price or quantity.
4. Tap Save on the bar that appears at the bottom of the screen.

The save bar only shows once you’ve changed something. Tap Discard on this bar if you want to drop your changes.

View wide tables

Lists such as orders, products and customers have more columns than a phone is wide.

1. Swipe sideways on the table to see the columns on the right.

The first column, like the product image or the order number, always stays in place on the left.

Frequently asked questions