HelpManage multiple stores
One EcomWeb account can manage many stores, both the ones you create and the ones you're invited to. You switch between them with the store name in the top bar.
The Your stores page lists all your stores. There you create a new store or reactivate a store that was disabled.
Switch to another store
- Click the name of the store you have open in the top bar, to the right of the EcomWeb logo.
- Choose the store you want to open. The store you have open has a colored dot next to it.
You stay in the same area in the new store. For example, if you’re in Orders in store A, you go to Orders in store B. If you’re looking at the details of an order or a product, you go to the matching list page.
If the page has unsaved changes, you can’t switch yet. Save or discard the changes first.
On a phone, click the three-line icon at the top left, then click the store name at the top of the menu.
Open the store list
- Click your avatar at the top right.
- Select All stores.
The Your stores page is split into two groups:
- Active: stores labeled Active, plus a store you just created that is still labeled Initializing. Click a store’s card to open it.
- Disabled: stores that have been disabled, carrying the same label. Customers can’t visit the store, and you can’t open its admin until it’s activated again.
Create another store
- Open the Your stores page.
- Click Create store at the top right.
- Follow the store creation wizard.
For the wizard’s steps, see Create a store with the setup wizard. You’re the owner of the store you create.
A new store may show Store is being initialized for the first few minutes. Wait a moment, then click Refresh.
Reactivate a disabled store
- Open the Your stores page. If you’re on the page that says This store is disabled, click Back to store list.
- In the Disabled group, find the store you want to reactivate.
- Click Activate.
The store moves back to the Active group. Customers can visit the store and you work in its admin as before.
For the difference between disabling, closing and deleting a store, see Disable or delete your store.
Frequently asked questions
Which store does EcomWeb open when I sign in?
The store you opened most recently in that browser. The first time you use a browser, you see the Your stores page.
Why is a store missing from the list when I click the store name?
That list only has active stores. Stores that are initializing or disabled only show on the Your stores page.
Is my role the same in every store?
No. Each store gives you its own role. You can be the owner of one store and Staff in another.
I clicked Activate but it says the store can't be reactivated?
Only the store owner can reactivate a store. If you're an Administrator or Staff, ask the store owner to do it.
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