HelpInvite team members
Invite other people to help manage your store with an email invitation. The invited person clicks the link in the email, signs in with that same email and joins the store with the role you choose.
You track invitations, cancel them and remove members in Settings › Team members.
Send an invitation
- Go to Settings › Team members.
- Click Invitations at the top right.
- Click Invite member.
- Enter the Email of the person you want to invite.
- Choose the Role: Staff or Administrator. The default is Staff. Only the store owner can choose Administrator. If you’re an Administrator and you choose it, the invitation can’t be sent and you see an error message in English.
- If you want, enter a Message (optional), up to 500 characters. The invited person sees this message in the email.
- Click Send.
EcomWeb sends an invitation email to that address. The email has an Accept invitation button and expires after 7 days. The invitation shows in the list with the status Pending.
If you’re not sure which role to pick, see Understand member roles and permissions.
On a phone, open Settings from the menu at the top left. The Invitations button is inside the vertical three-dot icon More actions at the top of the Team members page.
Track invitations
- Go to Settings › Team members.
- Click Invitations.
- Look at the Status and Expires columns for each invitation.
The statuses are:
- Pending: the invited person hasn’t replied yet.
- Accepted: the person joined the store and is in the member list.
- Rejected: the person declined the invitation.
- Expired: more than 7 days passed and nobody accepted.
- Cancelled: you or an administrator canceled the invitation.
Cancel an invitation
You can only cancel a pending invitation.
- Open the Invitations page.
- On the invitation you want to cancel, click Cancel at the end of the row.
- Click Cancel invitation to confirm.
The link in the email stops working.
Resend an invitation
EcomWeb has no resend button. You send a new invitation instead:
- If the old invitation is still Pending, cancel it first.
- Click Invite member.
- Enter the email and role again.
- Click Send.
An expired invitation doesn’t need to be canceled.
Remove a member
- Go to Settings › Team members.
- On the member’s row, click the horizontal three-dot icon at the end of the row More actions.
- Select Remove.
- Click Remove in the confirmation box.
That person loses access to the store right away. Any API keys they created for the store are also revoked. The store owner can’t be removed, and Administrators can only remove Staff. On a phone, swipe the table sideways to see the three-dot icon at the end of the row.
Frequently asked questions
What if the invited person doesn't have an EcomWeb account?
That's fine. When they click the link in the email, they're taken to the sign-in page. Signing in with the exact invited email creates a new account, then brings them back to the invitation.
How long is an invitation valid?
7 days from when it's sent. After that, the invitation shows the status Expired and you need to send a new one.
Why can't I invite an Administrator?
Only the store owner can invite Administrators. Administrators can only invite Staff.
Why does it say the plan limit has been reached?
The store already has as many members as its plan allows, including the store owner. Remove a member or upgrade to a higher plan. See how many members you're using in Settings › Subscription, under Plan usage.
Why does it say this person already has a pending invitation?
That email already has an invitation that hasn't expired. Cancel the old invitation first if you want to send it again.
What if I invite someone who is already a member?
The invitation is still sent. When that person clicks accept, the page says You are already a member of this store and nothing changes. You can cancel that invitation.
Can Staff invite members?
No. Only the Store owner and Administrators see the Invitations button and can send invitations.
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