Report a bug from the dashboard

When something in the dashboard or your store doesn't work right, tell EcomWeb from the page you're on, without dropping what you're doing. Each report gets a number, for example

You see its status and the EcomWeb team's reply in your list of bug reports and on each report's status page, or by asking Claude or ChatGPT if you've connected EcomWeb.

Open the bug report form

On most pages, click your avatar at the top right, then click Report a bug. On a computer you can also use a keyboard shortcut: Ctrl Shift E on Windows, ⌘ Shift E on a Mac.

If you’re in a store, that store is already selected. If not, the store box says Not about a store, and you can pick one of your stores.

Write and send the report

Open the form on the page where the bug happened. EcomWeb records the page you’re on and the browser you use, so you don’t need to type them.

1. Enter a Title, one short line saying what’s wrong, for example “Product price won’t save”.
2. Under What happened?, say what you were trying to do, what you saw and what you expected to see. Copy any error message word for word.
3. If the bug happens again when you repeat it, click Steps to reproduce and list each step you took.
4. Check the Store box. Choose Not about a store if the bug isn’t about any store, for example on your profile page.
5. Answer Is this stopping you from selling or running your store?.
6. If you have a screenshot, add it as shown in the next section.
7. Click Send report.

Choose Yes, I'm blocked if the bug stops you selling or doing something your store needs, for example customers can’t pay or you can’t process orders. Otherwise choose No, but it's wrong. Your answer helps the EcomWeb team decide what to fix first.

If the report can’t be sent, the form says why and keeps what you typed. Fix what it says, or try again later.

Add a screenshot

A picture often shows the EcomWeb team the bug faster than words.

1. Take a screenshot of the page with the bug.
2. Drag the image into the Screenshot box, click Choose image to pick a file, or paste the image with Ctrl V (⌘ V on Mac) while the form is open.

Each report takes one image: PNG, JPEG or WebP, up to 5 MB.

Keep the report number

After you send it, the form shows the report’s number, for example #1042.

1. Click the copy button next to the number to keep it.
2. Click View status to open the status page, or close the form and carry on with what you were doing.

Use this number to ask about the report, for example by asking Claude or ChatGPT “What happened to #1042?”. To connect them, see Use EcomWeb in Claude and ChatGPT. If you’re already chatting with the assistant, you can also ask it to report a bug for you.

See the reports you’ve sent

Open the bug report form as above, then click View bug reports at the bottom left of the form. The list has the reports you sent, including ones that aren’t about a store, and the reports other members sent for the stores you belong to. The newest report is at the top.

• Filter by status or by store with the two filters above the list.
• Click a report’s title to open its status page.

Follow the report’s status

The status page shows the report’s status and the EcomWeb team’s reply, if there is one, and the whole report: description, steps, whether it stops you selling, store, who sent it and when. If you sent it with a screenshot, the screenshot shows here too. You can read it but not change it.

If your report is a duplicate, you don’t need to send it again. The page shows the other report’s status, and the EcomWeb team’s reply to your report if there is one, otherwise the other report’s reply. So you still see when the bug is fixed.

Frequently asked questions