HelpUnderstand member roles and permissions
Everyone in a store has one of three roles. The Store owner can do everything. Administrators can do almost everything, except what touches ownership, the plan and API keys. Staff handle the daily work like processing orders, helping customers and writing posts.
The dashboard hides whatever a person's role can't use, so each person only sees their own part of the work.
Compare the three roles
| Task | Store owner | Administrator | Staff |
|---|---|---|---|
| View and process orders, including canceling them | Yes | Yes | Yes |
| View products and update inventory | Yes | Yes | Yes |
| Add, edit and delete products and collections | Yes | Yes | No |
| Add and edit customers | Yes | Yes | Yes |
| Merge and delete customers | Yes | Yes | No |
| Write blog posts and content pages, and edit menus | Yes | Yes | Yes |
| Reply to and edit product reviews | Yes | Yes | Yes |
| Delete and import product reviews | Yes | Yes | No |
| View promotions | Yes | Yes | Yes |
| Create, edit and delete promotions | Yes | Yes | No |
| View revenue and reports | Yes | Yes | No |
| Change the theme and edit store settings | Yes | Yes | No |
| Edit payments, bank accounts and shipping | Yes | Yes | No |
| Connect a domain | Yes | Yes | No |
| Invite and remove Staff | Yes | Yes | No |
| Invite and remove Administrators | Yes | No | No |
| Change members' roles | Yes | No | No |
| View the plan | Yes | Yes | No |
| Buy a plan, buy credits and cancel the plan | Yes | No | No |
| Create and manage API keys | Yes | No | No |
| Transfer store ownership | Yes | No | No |
| Disable or delete the store | Yes | No | No |
Every role can see the member list. Staff can open part of Settings to look, but they can’t edit store settings.
See your own role
- Open the store.
- Look for the small icon right after the store name in the top bar: a crown is Store Owner, a shield is Administrator, a person is Staff.
- Hover over the icon to see the role name.
On a phone, this icon is at the top of the menu, next to the store name.
Change a member’s role
- Go to Settings › Team members.
- On the member’s row, click the box in the Role column.
- Choose Staff or Administrator.
The role changes as soon as you choose it, with no need to save. You see the message Role updated.
The store owner’s role can’t be changed here. Only the store owner can change roles. Administrators still see the role box, but a change shows Couldn't update the role. Try again..
Transfer store ownership
Only the store owner can do this. The person receiving ownership must already be a member of the store.
- Go to Settings › Team members.
- On the recipient’s row, click the horizontal three-dot icon at the end of the row More actions.
- Select Transfer ownership.
- Read the warning in the Transfer ownership to this member? box.
- Click Transfer.
The recipient becomes the Store owner and you become an Administrator. On a phone, swipe the table sideways to see the three-dot icon at the end of the row.
Frequently asked questions
How many store owners can a store have?
One. The person who created the store is the store owner. To change the owner, the store owner transfers ownership to another member.
Can Staff see revenue?
No. Staff don't see the revenue tiles on Overview, and they can't open Reports, Website analytics or Search analytics. Staff can still see Core Web Vitals.
Can the store owner leave the store?
No. The store owner needs to transfer ownership to someone else first. After the transfer, you become an Administrator.
Can an Administrator change another member's role?
No. Only the store owner can change roles, and only the store owner can invite or remove Administrators. Administrators can only invite and remove Staff.
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