Find your way around the dashboard

The dashboard has three parts. The top bar switches stores, searches and shows notifications. The left sidebar takes you to each area, such as Orders, Products and Customers. The middle is the page you're working on.

This article shows where each feature lives, so you don't have to hunt through every menu.

Find your way around the sidebar

The sidebar has two parts. The top part is your store. Below the Sales channels line is where you sell.

1. Click an item to open its page.
2. For an item with sub-items, like Products, click the item to open its main page and show the sub-items below it.
3. Click a sub-item, for example Products › Inventory.

Only one group is open at a time. When you move to another group, the earlier one collapses.

At the bottom of the sidebar you always have Settings. Below that is a card saying your store is on a trial or on the Free plan, if it is.

View your store as a customer

1. In the sidebar, find the Online Store row.
2. Click the arrow-pointing-out icon at the end of that row View store.

Your store opens in a new browser tab, just as customers see it.

Use the top bar

From left to right, the top bar has:

• The EcomWeb logo. Click it to go to the Overview of the store you have open.
• The store name. Click it to switch to another store, see Manage multiple stores.
• An icon for your role in this store: a crown for Store Owner, a shield for Administrator, a person for Staff. Hover over it to see the role name.
• Your store’s plan label.
• The Quick navigate box in the middle, to jump to a page, an order or a product. See Quickly find pages and features.
• The setup progress ring, only while your store is still in the setup guide.
• The question mark icon Help to open the help center. If the icon is dimmed and says Coming soon when you hover over it, you can’t open the help center from the dashboard yet.
• The bell icon Notifications. The number on the bell is how many notifications are unread. See View your notifications.
• Your avatar. Click it to open a menu with Account, All stores, Report a bug and Logout. Report a bug opens a form to send EcomWeb a bug report, see Report a bug from the dashboard.

Open Settings

Settings is a mode of its own. When you go in, the sidebar is replaced by the settings list.

1. Click Settings at the bottom of the sidebar.
2. Choose an item in the list on the left, for example Shipping.
3. When you’re done, click the X icon at the top right Exit settings to go back to Overview.

The settings list is split into groups:

• Store: General settings, Team members, Customer sign-in, Email, Custom data, Domain, Sales channels, Subscription.
• Payment: Payment methods, Bank accounts.
• Shipping: Shipping.
• Advanced: API Keys, Google Analytics, Apps & Integrations, Advanced settings.

Read the Overview page

While your store is new, Overview is the setup guide. See Set up your store in 15 minutes.

After you open your store or close the guide, the Overview page shows:

• Four number tiles: Total revenue, Total orders, Total products and Total customers. Revenue and the order count cover the last 30 days and leave out canceled or refunded orders. The product count is the number of active products.
• Recent orders: the five latest orders. Click an order to open it, or click View all orders.
• Top selling products this month: your best sellers, with the number sold and the revenue.

Click the Total orders, Total products or Total customers tile to open the matching list.

On a phone, the sidebar is in the menu at the top left. See Use the dashboard on your phone.

Frequently asked questions