Move from another website

When you move from another website or platform to EcomWeb, you bring your products, content pages and domain to your new store. This article is a checklist in the order you should do things, with a guide for each task.

Your old website keeps running the whole time. Customers only move to the new store when you point your domain to EcomWeb in the last step.

Bring your products over

1. Export your product list from your old website to a file, if your old platform can do this.
2. Copy the information into EcomWeb’s template file, with one row for each variant.
3. Import the file into your store. See Import products from an Excel file.
4. Open a few of the products you just imported to check images, prices and stock.
5. Change the products you checked to Active, because products imported from the template file start as Draft.

If you sell on TikTok Shop, you can import the TikTok Shop export file directly. See Import products from TikTok Shop.

Recreate your content pages

Your new store already has sample pages such as About, Contact and the policy pages. You edit their content instead of starting from scratch.

1. Go to Online Store › Pages.
2. Open a sample page, for example the About page.
3. Replace the sample content with the matching content from your old website. To learn how to edit and save a page, see Create a content page.
4. Edit the policy pages so they fit your store. See Create policy pages.

Write down the old paths to redirect

Paths in your new store are usually different from your old website. For example, a product in your new store looks like /products/white-t-shirt and a content page looks like /pages/about-us. Old links that customers saved or found on Google lead to a page not found, unless you create redirects.

1. List your most important old paths, such as best-selling products, categories and pages that are often shared.
2. Next to each old path, write the matching new path in your EcomWeb store.
3. Create a redirect for each pair in Online Store › URL redirects. See Redirect URLs.

Redirects work once your domain points to EcomWeb, so you can create them ahead of time.

Set up to receive orders

1. Follow the guide on the Overview page to choose how you ship and how you get paid. See Set up your store in 15 minutes.
2. Open your store when the three required steps are done.
3. Place a test order on your store’s free address. See Place a test order.

Point your domain to the new store

Do this last, when your new store is ready. Your old website keeps opening on your domain until you change the DNS record.

1. Save your domain in EcomWeb. See Connect your own domain. From the moment you save until you change the DNS record, the free address and the View store icon both open your old website.
2. Change the www record at your domain provider to point to EcomWeb.
3. Keep your old website running for at least one more day while DNS updates.

For the detailed order and what to avoid, see Point your existing domain to EcomWeb.

Frequently asked questions